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Everything you need to know about our services, plans, and how we can help your pub, bar or restaurant succeed online.

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Bottoms Up Digital is a specialized digital solutions provider for pubs, bars, restaurants, and hospitality businesses. We offer comprehensive website design, online ordering systems, social media marketing, and digital tools specifically tailored to help your establishment thrive in the digital age.

We offer three subscription tiers to suit different business needs: • Entry Tier (£9/month): Essential website features with a 1-month minimum commitment • Full Tier (£19/month): Enhanced features including digital menus and social integration with a 3-month minimum commitment • Advanced Tier (£29/month): Complete digital solution with priority support and advanced features with a 6-month minimum commitment All tiers include hosting, SSL security, and ongoing maintenance.

The website remains the property of Bottoms Up Digital as part of your subscription service. However, you retain full ownership of all your content, images, menus, and business data. Your monthly subscription covers hosting, maintenance, updates, and support. If you decide to leave, we can discuss options for transferring your content.

We offer comprehensive support including: • Email support during business hours • Phone support for urgent issues • Online documentation and tutorials • Training on how to use your website • Regular check-ins to ensure everything is running smoothly Advanced Tier subscribers receive priority support with faster response times. We're often available outside business hours and will always respond as quickly as possible.

Getting started is easy: 1. Choose your subscription tier on our pricing page 2. Sign up and complete the registration process 3. Provide your business information, logo, and initial content 4. We'll design and build your website 5. Review and approve the design 6. Go live! We'll guide you through each step and keep you updated on progress.

We specialize in working with pubs, bars, restaurants, cafés, breweries, bistros, wine bars, gastropubs, and all types of hospitality establishments. Our platform is designed specifically for the food and beverage industry, so we understand your unique needs and challenges.

Each tier has a minimum commitment period: • Entry Tier: 1 month (1 successful payment) • Full Tier: 3 months (3 successful payments) • Advanced Tier: 6 months (6 successful payments) This commitment helps us provide stable, high-quality service and ensures we can invest in your success. You can upgrade to a higher tier at any time, but must complete your minimum commitment before downgrading or cancelling.

Absolutely! All our websites are fully responsive and optimized for mobile devices, tablets, and desktop computers. With most restaurant customers browsing on their phones, mobile optimization is a top priority in every design we create.

We monitor all websites for issues and perform regular maintenance. If something goes wrong, contact our support team immediately. We prioritize website issues and work quickly to resolve any problems. Our hosting includes automatic backups, so your data is always safe.

To create your website, we'll need: • Business name, address, and contact details • Your logo (we can help create one if needed) • Menu items with descriptions and prices • Photos of your venue, food, and drinks • Social media links • Any specific features or requirements We provide a detailed checklist during onboarding to make sure we have everything we need.

Most websites are set up within 5-10 business days after we receive all your content (menu items, photos, business information). For simple sites, we can often have you live even faster. Complex custom projects may take 2-4 weeks depending on requirements.

No hidden setup fees! Your monthly subscription covers everything including initial setup, design, hosting, SSL certificate, and ongoing maintenance. Additional services like custom domain registration, premium email hosting, and social media management are available as optional add-ons.

Yes! One of the key benefits of our platform is the easy-to-use menu management system. You can log in anytime to update menu items, prices, descriptions, and photos. Changes appear on your website immediately. We also provide training and support to help you manage your content confidently.

Yes! We can help with menu descriptions, website copywriting, and content strategy. We can also connect you with professional food photographers in your area. Some clients provide their own photos, while others prefer professional photography - we're flexible to your needs and budget.

No problem! While professional photos look great, we can work with smartphone photos as long as they're clear and well-lit. We can also guide you on taking good photos yourself, or connect you with photographers in your area. Many of our clients start with basic photos and upgrade to professional photography later.

Not at all! Our platform is designed to be user-friendly and intuitive. We provide full training and ongoing support to help you manage your website, menus, and content easily. Our support team is always available to help with any questions.

We accept all major credit and debit cards through Stripe, our secure payment processor. Payments are processed automatically on a monthly basis. We also offer annual billing options with discounted rates - contact us for details.

Yes, professional website hosting is included in all subscription tiers. This includes secure servers, daily backups, SSL certificates for security, and 99.9% uptime. You don't need to worry about technical hosting details - we handle everything for you.

Yes! We offer social media management services as an add-on to your subscription. Packages range from basic post scheduling to comprehensive social media strategy including content creation, engagement management, and advertising campaigns. Contact us to discuss your social media needs.

Yes! If you have an existing website, we can help migrate your content, including menu items, images, and important pages. We'll work to ensure a smooth transition with minimal disruption to your online presence. Contact us to discuss your current setup and migration needs.

Yes! Please visit our portfolio page or contact us directly to see live examples of websites we've created for pubs, bars, and restaurants. We're proud to showcase our work and the success stories of our clients.

Yes! You can upgrade to a higher tier at any time and benefit from additional features immediately. However, you must complete your minimum commitment period before downgrading to a lower tier or cancelling your subscription. Contact our support team to discuss plan changes.

Security is a top priority. All our websites include SSL certificates (the padlock in the browser), secure payment processing through Stripe, regular security updates, and protection against common threats. We also perform regular backups to ensure your data is safe.

Absolutely! We can integrate online ordering systems and table booking platforms into your website. Depending on your tier and requirements, we can set up solutions ranging from simple booking forms to comprehensive online ordering systems with payment processing.

Yes! We provide comprehensive training on how to use your website, update menus, add photos, and manage content. Training is provided via video calls, documentation, and ongoing support. We want you to feel confident managing your website independently, though we're always here to help.

We understand that circumstances change. You can request cancellation at any time, but you must complete your tier's minimum commitment period first. If you're experiencing difficulties with payments, please contact us immediately - we're here to help find a solution that works for you.

Yes! You can either purchase a domain through us, or connect an existing domain you already own. We offer domain registration services starting from £10/year, and we'll handle all the technical setup to connect your domain to your website.

We love custom projects! While our subscription tiers cover most common needs, we can develop custom features, integrations, or designs for your specific requirements. Contact us to discuss your needs and we'll provide a custom quote for additional development work.

Due to the nature of our services and the resources invested in each client, subscription fees are non-refundable. However, if you're not satisfied with our service, please contact us so we can address your concerns and work towards a solution.

Yes! We offer professional email hosting packages starting from £5/month. You can have email addresses like [email protected] or [email protected]. We offer different packages including basic email, Microsoft 365 integration, and professional business email solutions.

All our websites are built with SEO best practices in mind. This includes proper page titles, meta descriptions, structured data, fast loading times, mobile optimization, and local business schema markup. We can also provide additional SEO services and local search optimization to help customers find you online.

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