Support & Help
Getting Help with Bottoms Up
We're here to help! Whether you have a question, need technical support, or want to provide feedback, our dedicated support team is ready to assist you every step of the way.
Quick Self-Help Resources
Save time by checking these resources first - many questions can be answered instantly:
Documentation
Comprehensive guides and tutorials. Use the search box to find specific topics.
FAQ Page
Common questions and answers covering most frequent issues and inquiries.
Dashboard Tools
Many settings and profile options are self-service in your account dashboard.
Quick Tip: Most common issues can be resolved by logging out and back in, or clearing your browser cache.
How to Submit a Support Ticket
For issues that need personalized assistance, our ticket system ensures you get the help you need:
Access the Support Form
Complete the Support Form
Subject Line
Brief, clear description of your issue
Category
- • Technical Issue
- • Account & Billing
- • Profile & Directory
- • General Question
- • Feature Request
Priority Level
- • Low: General questions
- • Medium: Has workaround
- • High: Business blocking
Detailed Description & Attachments
Provide a comprehensive explanation of your issue or question
Optional: Attach screenshots or relevant files to help us understand better
Submit and Track
After submitting:
- You'll receive a confirmation email with your ticket number
- Our team will review and respond within the timeframe based on priority
- You'll get email updates when we respond
- View ticket status in your Support dashboard
Our Response Time Commitment
We're committed to responding promptly to all support requests:
Note: Gold and Platinum subscribers receive priority support with faster response times.
Tips for Effective Support Requests
Help us help you faster by:
- Be Specific: Include exact error messages, page URLs, or steps that led to the issue
- Attach Screenshots: A picture is worth a thousand words
- Include Browser Info: Which browser and version you're using
- One Issue Per Ticket: Separate issues should be separate tickets
- Check Your Spam: Our replies might end up there - add [email protected] to your contacts
Common Issues & Quick Fixes
Try these solutions before submitting a ticket - they resolve most common issues instantly:
Can't Login?
- Double-check your email address
- Use "Forgot Password" link
- Clear browser cache & cookies
- Try a different browser
Profile Not Saving?
- Complete all required fields
- Look for error messages
- Refresh page & retry
- Disable browser extensions
Images Not Uploading?
- Check file size (max 2MB)
- Use JPG, PNG, or SVG format
- Compress large images
- Check internet connection
Not in Directory?
- Complete 100% of profile
- Check "Profile Completed" box
- Wait up to 15 minutes
- Search by exact business name
Additional Support Channels
Email Support
Prefer email? Contact us directly at:
Include your account email and ticket reference if you have one.
FAQ Page
Browse our Frequently Asked Questions for quick answers to common queries.
Documentation Search
Use the search box in the sidebar to find specific topics in our documentation.
Feature Requests & Feedback
We love hearing from our users! To suggest new features or improvements:
- Submit a support ticket with category "Feature Request"
- Describe what you'd like to see and how it would help your business
- We review all suggestions and prioritize based on community needs
Emergency Support
For critical issues affecting your business operations:
- Submit a ticket with "High" priority
- Include "URGENT" in the subject line